Dove has two fanpages on facebook (as added by Steph to the link-list).
DOVE http://www.facebook.com/dove
which of today has 132.449 Fans
and
Dove self-esteem fund, their initial 'campaign for real beauty'-page http://www.facebook.com/DoveSelfEsteemFund
with 62.465 Fans
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And they are really active! take a look at this, they answer in less than 1 hour and offered her "something special"...:
ReplyDelete"Susan Moore (Yesterday at 4:04pm): I can no longer find the Gentle Exfoliating Facial Cleanser [...]
Dove (Yesterday at 4:57pm): Hi Susan - so sorry to tell you, but due to changes in our business environment we can no longer offer facial cleansing and care products. Please email doveus.facebook@unilever.com with your name and address - they have something special for you :) Thanks for being a loyal customer!"
Dove example in facebook strategy :
ReplyDeleteLook at this article:
Looking for loyalty? Look to Facebook:
http://www.interbrand.com/blog/post/2010/04/12/Looking-for-loyalty-Look-to-Facebook.aspx